Refund Policy

Policy Introduction

The Refund Policy of pinkpalmpuffshop.it.com is formulated to standardize the platform's refund service process, fully protect the legitimate shopping rights and interests of global customers, and ensure that all refund applications are processed fairly, efficiently and transparently. This policy applies to all product orders purchased on our e-commerce platform, covering return refunds and order cancellation refunds.

Return & Refund Eligibility & Time Limit

pinkpalmpuffshop.it.com provides a 60-day free return and refund service for all products. Within 60 days after customers receive the ordered products, if you are not satisfied with the product size, style, or the product has quality problems, non-human damage, wrong delivery and other situations, you can apply for a free return and refund service through the platform order background.

All valid return applications within the time limit will be accepted by our platform unconditionally. We do not set additional return thresholds, and do not charge any return handling fees, inspection fees and other hidden fees, realizing real free returns and refunds.

Refund Processing Cycle

After we receive the returned goods and complete the professional inspection and verification of the product condition, our finance and after-sales team will complete the refund processing within 5-10 working days. The refund will be returned to the original customer payment account in full according to the order payment amount, and the settlement currency is unified as USD.

The specific arrival time of the refund is slightly affected by the processing cycle of the customer's payment institution, but our platform will complete the internal refund settlement within the specified time limit, and the refund progress can be queried in real time through the pinkpalmpuffshop.it.com order background.

Free Return Service Standard

Our platform fully undertakes the return logistics cost of all valid return orders, and customers do not need to bear any return freight. We provide one-stop free return services, including return logistics arrangement, product inspection, refund settlement and other links, bringing customers a zero-cost return and refund experience.

Order Cancellation Refund Rules

For orders that have not been shipped, customers can apply for order cancellation and full refund at any time. Our team will review the cancellation application within 24 hours and complete the full refund settlement. For orders that have been shipped, customers need to apply for return and refund according to the return process after receiving the goods, and we will process it in strict accordance with the 60-day free return policy.

Refund Exception Instructions

If the returned products have artificial damage, serious wear and tear, missing accessories, damaged tags and other non-original conditions, our platform has the right to reject the refund application. For invalid refund applications caused by customer personal reasons, our customer service team will communicate with customers in detail and provide professional after-sales guidance.